I need help with a Discord problem

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iliomeister
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I need help with a Discord problem

Post by iliomeister »

Right off the bat, I want to say that I didn't know where exactly to ask, so I decided to ask here. Sorry if it's the wrong place, admins/mods.

My problem with Discord is as follows: My discord account has double security, the thingy with the phone number. Yeah, so I changed my old phone number which was part of the double security and got a new one, but I forgot to enter(the new one) it onto my account, my I restarted my PC, without giving it any attention and when I try to enter, using my email and password, I cannot, because it sends an SMS to my old number which is defunct. I tried Google Authentificator on the QR code, an "error" message pops up.
My question to the wise people of the CnR forums is, how can I enter my account and get things back to normal?
Thank you for your time, in advance.
"Louis the whatever's finance minister - Duh... something"
iliomeister
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Posts: 87
Joined: Sat Oct 24, 2015 1:11 pm
Gender: Male
Location: EU/BUL

Re: I need help with a Discord problem

Post by iliomeister »

Eveready wrote: Fri Jun 04, 2021 1:57 pm https://support.discord.com/hc/en-us/ar ... ctor-Codes

Try looking for the txt mentioned in this.
nothing there that can help me.
I cannot enter my account, cuz it has double security and the phone number linked to the double security is defunct.
thanks for the reply though.
"Louis the whatever's finance minister - Duh... something"
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Cis
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Re: I need help with a Discord problem

Post by Cis »

Aside from contacting discord support and unless I'm mistaken, you'll need to make a new account

Bottom of eveready's link: If you do not have access to your backup codes, we are unable to remove 2FA and you will have to create a new account. Discord cannot remove 2FA or issue you new backup codes.
iliomeister
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Posts: 87
Joined: Sat Oct 24, 2015 1:11 pm
Gender: Male
Location: EU/BUL

Re: I need help with a Discord problem

Post by iliomeister »

thank you for the reply.
I guess I need a new account.
Admins, this topic is done.
"Louis the whatever's finance minister - Duh... something"
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